Research was undertaken to gather key information about the business, including its goals, establishment date, history, and ownership. Additionally, research on the Port Moody area was conducted to tailor the marketing and branding strategies to the local demographic most likely to frequent the store. I also visited Hourglass in person to gain insights into the customer experience as well as documenting all existing graphics and visual elements.
A research report was created, including Client Info, Products and Services, Problems, Design Strategy, Demographic, Target Groups, Personas, SWOT, Competing Business, and a Differentiation Strategy.